IT Knowledge Management Process Owner

CG/ITKMPO
  • £62k - 72k per year + benefits
  • Portsmouth, Hampshire
  • Permanent

IT Knowledge Management 

Portsmouth

 

Our client requires an experienced IT Knowledge Management Process Owner to join its Service Management team, managing the delivery of Infrastructure & Platforms (I&P) Services.  Day to day you will:

  • Develop and manage an effective and comprehensive Service Knowledge Management System, ensuring that the organisation is able to accumulate, manage and leverage knowledge through all aspects of operation and all stages of the service life cycle.
  • Utilise a strong background in Knowledge Management to own and be accountable for all aspects of the IT Knowledge Management process (including development, governance, compliance, reporting and continual improvement) regardless of the technology or organisational structure involved.
  • Work with suppliers and other delivery and governance functions to ensure optimisation and continual improvement of the organisation's Knowledge Management capabilities, this role will act as a point of escalation, approval and decision making.

 

Skills & Experience:

  • Excellent knowledge/experience of IT Knowledge Management (including a track record of driving the effective consumption and value of Knowledge in Service Desk, Incident Management and other Service Management processes and functions).
  • Expertise in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).
  • Extensive supplier management experience gained in an outsource or SIAM partnership.
  • The ability to leverage strong Stakeholder and Supplier Management skills to ensure effective Service Management.
  • Proficiency in the use of ServiceNow (especially the Knowledge Management module).

 

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Charlotte Gray Managing Director

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